On receipt of a product, please make sure that the goods supplied correspond to the order.
Product expiration date and the manufacturer name are dislayed on the product and/or it’s packaging. The products are supported by information for correct and safe use.
The warranty is the manufacturer’s or seller’s promise to repay the consumer for the product the amount paid, or to exchange the goods for the appropriate product, free of charge, to prevent non-conformity of goods or things, or take other actions if the goods or thing do not conform the guarantee or characteristics offered in their advertising.
The right of withdrawal is the consumer’s right to a given period (14 calendar days) to withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.
Guarantee and using the right of withdrawal conform to laws of the European Community in force as well as the type of goods sold and the specific characteristics.
The using of rights for the guarantee is possible if the buyer has presented printed version of the order confirmation e-mail, which shall be submitted to the Seller together with the product purchased.
If the buyer wants to use the right of withdrawal, it must be taken into account that the right of withdrawal can not be exercised:
after the expiration of the statutory deadline;
if the product package is opened and / or damaged;
in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.
In case of exercise of the right of withdrawal the buyer need to deliver goods to the Seller address, along with the purchase receipt, the withdrawal form and a warranty card, if such a card has been issued to the customer.
The money paid for returned goods buyer shall receive in full amount in thirty (30) days from the date of receipt of the written refusal.